HBC prides itself on providing a high quality service to our Clients. To ensure we maintain this standard of service we have established a Quality Assurance Committee, led by our Senior Nursing Executive.
For us at HBC, the quality of our service is about assuring effective service delivery to our clients, our clients having a positive nursing and care experience, and standards and processes that keep our clients safe whilst recognising their right to choice and control.
Our approach to quality is based on three principles:
Our quality assurance approach aims to provide a range of processes to support delivery of service, manage risk, monitor, and review practice, and positive outcomes for clients, their families, and staff.
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