Our service is regulated by external regulatory bodies.
We are subject to scrutiny from commissioners and wider stakeholders including our residents and their families.
We understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement.
We work with our Clients and Staff to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect, and we make sure we share concerns quickly and appropriately.
For our Clients we have an innovative and supportive partnership with the NHS, Local Authority, and CQC to provide independent visits to monitor the quality of our nursing and health care; and engage with clients and families to seek their views and experiences.
Our quality priorities support our ambitions to deliver the highest possible quality of nursing and health care, and support within a culture of ongoing learning openness and transparency.
Working directly with the Senior Management Team, the Quality Assurance Committee leads on internal audits, inspections, and reviews of the service.
Our Senior Management Team supports our staff, focussing on the following areas;
Our Senior Management Team follow a clear daily, weekly, and monthly quality assurance cycle ensuring we are monitoring and reporting upon the quality of the service we provide. Information and data are reviewed as part of our Quality Assurance Framework to ensure we identify good practice to share, and areas for improvement.
As a service we also meet periodically with our regulators to discuss performance and opportunities for learning and improvement.